An Overview of Voicebot and Chatbot: How does it work? Why does it matter?

An Overview of Voicebot and Chatbot: how does it work, why does it matter

A voicebot is basically a conversational robot that is able to communicate with a person. You can also say that a voicebot is basically a virtual agent capable of decoding, understanding, and analyzing requests coming from a caller. After analyzing the request, it responds vocally which is commonly called “natural language”. The crux of voicebot … Continue reading An Overview of Voicebot and Chatbot: How does it work? Why does it matter?

How to Build Chatbot with NLP to Improve Customer Experience?

How to Build Chatbot with NLP to Improve Customer Experience

Thinking of improving customer experience with a new-age technology? If yes, then develop Chatbot with NLP (Natural Language Processing) to act on user’s queries immediately and meet their intention of receiving real-time customer support 24/7.  Chatbot for websites and mobile app is no longer a gimmick just to add another digital-savvy feature to the platform. … Continue reading How to Build Chatbot with NLP to Improve Customer Experience?

Chatbots Were To Become A Raging Trend: What Changed The Scenario?

Chatbots Were To Become A Raging Trend: What Changed The Scenario?

Not very long ago, chatbots were professed to be the future, a disruptive trend that was supposed to overtake web and mobile applications in popularity as well as functionalities. The bot revolution made it big in 2016 and that was the time when it became practically impossible to imagine running a business without these AI-powered … Continue reading Chatbots Were To Become A Raging Trend: What Changed The Scenario?